Shipping policy
Everything about how and when your Faith Harbor order reaches you.
Where we ship
We ship to addresses in the United States only. We don't ship internationally. If an order is placed for an address we can't deliver to, we will contact you and refund it in full.
Processing time
Orders are packed, checked and dispatched within 1–2 business days of being placed. Orders placed on a weekend or a US public holiday are processed on the next business day.
Delivery times and cost
- Free shipping: $0 on orders of $39.99 or more, which includes every calendar order. Delivered in 3–5 business days after dispatch.
- Standard: $2.99 on orders under $39.99. Delivered in 3–5 business days after dispatch.
- Express: $4.99. Delivered in 1–2 business days after dispatch.
Add the processing time to get the total: a free or standard order usually arrives 4–7 business days after you place it, and an Express order 2–4 business days. These are the carrier's estimates, the same ones shown at checkout, not guarantees. Weather and the December rush can add a few days.
Ordering for Christmas
To open door 1 on December 1st, we recommend ordering by November 15 with free or standard shipping, or by November 20 with Express.
Digital items
The Family Devotional and the printable nativity coloring pages are not posted. They are emailed to the address on your order within one business day. If they haven't arrived, check your spam folder, then email us and we will send them again.
Tracking
When your order is dispatched we email you a tracking number and link. It can take 24–48 hours for the first scan to appear.
Address accuracy
Please check your address at checkout. If you spot a mistake, email us before your order is dispatched and we will correct it. Once a parcel is on its way we can't redirect it. If it comes back to us because of an address error, we will reship it once the new postage is paid.
Lost, stolen or damaged parcels
With Shipping Protection (an optional add-on at checkout): if your parcel is lost in transit, arrives damaged, or is stolen after the carrier marks it delivered, email us your order number, and a photo if it arrived damaged. We send a replacement at no cost. There is no claim form and no waiting for the carrier. Please tell us within 30 days of dispatch.
Without Shipping Protection:
- Lost in transit. If tracking hasn't moved for 7 business days, email us. We open a trace with the carrier, and if the carrier confirms the parcel is lost we send a replacement at no cost. Traces usually take 5–10 business days.
- Arrived damaged. Email us within 7 days of delivery with photos of the parcel and the calendar. We file the claim with the carrier and send a replacement as soon as it is approved.
- Marked delivered but not received. Check with neighbors and your mail room, and allow 48 hours, because parcels are sometimes scanned before they arrive. Then email us and we will open a claim with the carrier and help you through it. Once the carrier confirms delivery to the address given at checkout, we can't replace a parcel that goes missing after delivery unless the order has Shipping Protection.
Missing pieces and faulty items are covered by our refund policy.
Multiple items
Orders with several calendars usually ship together. If they ship in separate parcels, you get a tracking number for each.
Contact
Email contact@faithharbor.shop with your order number. We answer every message within one business day, Monday to Friday.